FAQ's

What is a loofah, and how is it made?

A loofah is a natural exfoliator made from the fibrous interior of the luffa plant, a member of the cucumber family. Our loofahs are grown, harvested, and dried to create a sponge-like texture that's perfect for exfoliating the skin.

 

How do I use a loofah?

To use a loofah, simply soak it in warm water to soften the natural fibers. Apply your favourite body wash or soap, then gently scrub your skin in circular motions. For best results, use your loofah 2-3 times a week to remove dead skin cells and promote healthy, glowing skin.

 

Are your loofahs suitable for all skin types?

Yes, our loofahs are designed to be gentle yet effective, making them suitable for all skin types. For sensitive skin, we recommend starting with a softer, lighter touch and gradually increasing pressure as your skin adjusts.

 

How long does a loofah last?

With proper care, our loofahs can last for about 4-6 weeks of regular use. To extend its lifespan, make sure to rinse your loofah thoroughly after each use and hang it to dry in a well-ventilated area. Replace your loofah when it begins to break down or loses its texture.

 

How do I care for my loofah?

To keep your loofah fresh, rinse it well after each use and allow it to air dry completely. You can also sanitise your loofah by soaking it in a mixture of water and vinegar for a few minutes, then rinsing it thoroughly. It's important to replace your loofah regularly to maintain its effectiveness and hygiene.

 

Are your loofahs eco-friendly?

Absolutely! Our loofahs are 100% natural, biodegradable, and compostable, making them a great eco-friendly alternative to synthetic sponges. When you're done with your loofah, simply compost it or dispose of it in an environmentally responsible way.

 

Can I use the same loofah for my face and body?

We recommend using separate loofahs for your face and body to ensure the most effective and hygienic exfoliation. Our facial loofahs are specifically designed to be gentler on the delicate skin of the face, while our body loofahs offer a more robust exfoliation for the rest of your skin.

 

What makes LoofahMe loofahs different from others?

At LoofahMe, we pride ourselves on offering high-quality, sustainably sourced loofahs that are both effective and stylish. Our products are carefully crafted to provide a superior exfoliation experience while aligning with eco-friendly values. We believe that skincare should be simple, natural, and good for the planet.

 

Can I use my loofah with any type of soap?

Yes, our loofahs work well with all types of soaps, body washes, and cleansers. Whether you prefer a traditional bar soap or a liquid body wash, your LoofahMe loofah will help create a rich lather and enhance your cleansing routine.

 

How do I know when it's time to replace my loofah?

You'll know it's time to replace your loofah when it begins to lose its shape, becomes discoloured, or starts to smell. To ensure optimal exfoliation and hygiene, we recommend replacing your loofah every 4-6 weeks.

 

How can I contact LoofahMe?

You can email us at info@loofahme.com where our customer service team will be happy to help you with whatever you need!

 

Do you ship worldwide?

Yes, at LoofahMe we ship worldwide with insured shipping.

  

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

 

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

 

How long will it take to receive my order?

Due to high demand, orders may take between 1-3 weeks to arrive.

 

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

 

How do I return an item?

Please contact us at info@loofahme.com

 

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

 

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.